In certain contexts, an organization may need to send mandatory internal communications, for example to its employees, members, or partners. In such situations, it may be appropriate for recipients not to have the option to unsubscribe from the communications sent.
Do you want to send internal communications to your team without giving recipients the option to unsubscribe? This configuration is available under certain conditions, when the communications are legitimate internal communications.
When is it possible to disable the unsubscribe link?
Disabling the unsubscribe link is permitted only for internal or legal communications. This option is intended for organizations that must send mandatory information to their team or members.
The communications concerned may include, for example, notices, organizational messages, or communications related to internal operations.
How to disable the unsubscribe link?
To request this configuration, contact our customer service team. Our team will review your request to confirm that the conditions are met before applying the change.
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Internal communications and customer communications
If your organization sends both internal communications to its team and marketing communications to its customers, two separate accounts are required:
- An account dedicated to internal communications, for which the unsubscribe link can be disabled.
- An account dedicated to customer marketing communications, for which the unsubscribe link remains mandatory.
This structure is essential to comply with regulatory requirements and email sending best practices.